Refund Policy for Diva King

At Diva King, we strive to provide high-quality digital products and services. We want our customers to be fully satisfied with their purchases. If you are not happy with your order, we are here to help. Please review our refund policy below:

1. Refund Eligibility

Refunds are eligible under the following conditions:

  • Product Issues: If you encounter an issue with a product you purchased, such as activation errors or product malfunction, please contact our customer support team at [email protected]. We will work to resolve the issue or provide a refund.
  • Wrong Product Received: If you receive the wrong product due to an error on our part, we will offer a refund or replacement at no additional cost.
  • Unusable Product: If a product is determined to be unusable, and we cannot provide a resolution, we will issue a refund.

2. Refund Requests

  • To request a refund, please contact us within 7 days of receiving your product.
  • Provide detailed information about the issue and any relevant proof (e.g., screenshots or error messages).
  • Refunds will only be processed after the issue has been reviewed and verified by our customer support team.

3. Non-Refundable Products

Please note that we do not offer refunds for the following:

  • Used or Activated Products: Once a product has been activated or used, we are unable to offer a refund.
  • Digital Goods: Due to the nature of digital products, refunds are not available for products like subscriptions, licenses, or eSIMs after activation or delivery.

4. Processing Refunds

  • If your refund request is approved, we will process the refund within 7 business days. Refunds will be issued to the original payment method used at the time of purchase.
  • Depending on your payment provider, it may take additional time for the funds to reflect in your account.

5. Customer Support

If you need assistance or have any questions regarding our refund policy, please reach out to our customer support team at [email protected]. We are committed to resolving any issues you may encounter.