Refunds & Returns Policy

Effective Date: June 17, 2025

1. Digital Product Nature

All items sold on DivaKing.com are digital products, such as subscription access, license keys, accounts, or activation codes. As such, once a product is delivered or activated, it cannot be “returned” like a physical item.

2. General Refund Policy

Refunds are only provided under specific conditions. We do not offer refunds for:

  • Change of mind after delivery
  • Incorrect purchase or failure to read the product description
  • Account bans or restrictions caused by the user
  • Product misuse or policy violations

3. Valid Refund Scenarios

You may be eligible for a refund or replacement if:

  • You received incorrect login credentials or product details
  • Your product was never delivered and support could not resolve it within 24 hours
  • The service does not match what was described in the product listing

4. Replacements First

In most cases, we will first offer a replacement or reactivation. Refunds are considered a last resort only when the issue cannot be resolved.

5. How to Request a Refund

To request a refund or replacement:

  • Contact our support team within 48 hours of delivery
  • Include your order number, email address, and a clear explanation of the issue
  • Attach screenshots if applicable

Send your request to: support@divaking.com or contact us via live chat or Telegram.

6. Processing Time

Refund and replacement requests are usually processed within 1–3 business days after verification.

7. Chargebacks and Disputes

If a chargeback or dispute is filed without contacting us first, your account may be blacklisted from future purchases. We encourage customers to contact our support team to resolve any issues quickly and fairly.

8. Final Notes

We take customer satisfaction seriously. Our team is available 24/7 to assist with any problems and ensure you receive what you paid for. We reserve the right to deny refunds that fall outside this policy or are deemed abusive.

9. Contact Information

For any refund or return inquiries:
Email: support@divaking.com
Company: Diva Team Ltd (UK) & The Egyptian Diva, Inc. (USA)